Tuesday, February 10, 2015

Maximo Special Characters in Password LDAP authentication

While using Maximo LDAP authentication, you may face an issue with certain special characters that are present in the Passwords. The special characters are < > " ' ( ) %.

This has been considered as a bug by IBM Team and has been fixed in the versions and above. For older versions there is an APAR/Fix Pack available on the IBM Passport Advantage site to download and Install.

The reason for Maximo blocking these characters is that these characters are primarily used in script formation and thus to avoid any kind of scripts being executed in password format, Maximo does blocks it.

There is another method to make it work(although it is not tested by me). The method is to change the authentication parameter from Form to Basic. This should help you to achieve special character usage in Maximo.

A link from IBM site is http://www-01.ibm.com/support/docview.wss?uid=swg21452260

Thursday, February 5, 2015

BMXAA0024E - ADD is not allowed on TKOWNERHISTORY

This is rather an Identified bug in Maximo which doesn't let an escalation close the SR after a definite duration of Resolution.

The error has been confirmed by IBM to be fixed in later version of Maximo and there is not patch for the same.

As a workaround, you can use following methods:
1. Create Another escalation with different condition or hard coded SR numbers and Change status action. This would let you clear the Resolved number to a lower count
2. Create an upload file and upload the same to CLOSE the SR and create entry in the ticket status history.

Write to me if you are still facing issue and the workaround is not successful for you.

Tuesday, February 3, 2015

IBM Maximo on Cloud

With the ascent of IBM Maximo SmartCloud Control Desk, Organizations can benefit directly from using Maximo over the cloud. It not only helps them to save on upfront infrastructure costs, but also significantly reduces the per annum licensing cost for Maximo.

Some notable benefits of Maximo on Cloud which you may wish to read before you are ready:
1. No upfront cost for setting up Infrastructure and infrastructure related licenses
2. No recurring cost for Data centre management
3. No annual cost for Maximo licensing (Only Pay per user/As per licensing discussed with Vendor)
4. Accessible from everywhere and on every device.
5. Up and running faster than traditional setup
6. Quick Return on Investment
7. Organizations can focus on their core business and leave others to manage the support functions.
8. Higher uptime guaranteed
9. Largely scalable - Let Maximo expand with your Business
10. Centralize all the Maximo helpdesk for better results.
11. Safe & secure as your own environment

I am sure after reading these points you have a lot of questions to be answered. Write to me and we can discuss the solutions in depth depending on your business architecture.

Monday, February 2, 2015

IBM SCCD 7.5 - Smart Cloud Control Desk

The IBM SmartCloud Control Desk is a Cloud enabled version for Maximo. It is optimized to be used as a Service. The SCCD is equipped with Improved Visibility, enhanced control and higher automation than the previous versions available.

The SCCD is available as three Editions in the Market depending upon different requirements:
1. IBM SmartCloud Control Desk - Entry Edition
2. IBM SmartCloud Control Desk
3. IBM SmartCloud Control Desk - Service Provider Edition

The Entry edition is focused on usage for single customers.It has a simplified Service Desk, usgae of Service requests, Incidents and a basic level of change requests but does not includes CMDB out-of the box.

The IBM SmartCloud Control Desk(2nd edition) is equipped with sophisticated Service desk options and high end workflows to enable and optimize IT processes. It is also contained with CMDB and higher integration options

The Service Provider edition contains all of IBM SmartCloud Control Desk edition and additionally is equipped to Manage multiple clients in the same environment.

For details write/comment and we can discuss in details about the editions and which edition suits your requirements.

Upgrading from IBM Maximo to SCCD

So here are some factors which you may wish to consider while you are planning to upgrade from IBM Maximo to SCCD.

1. Technically if you talk about it, Upgrading will make you loose all the custom configurations you may have done in Maximo environment.
2. All the custom classes which you once attached to Maximo fields/MBO will all be vanished with upgrades

There are two approaches which you may wish to use while upgrading to SCCD.

1. Start upgrade on existing environment, backup & restore customizations
2. Create a new environment, migrate customizations.

Both the methods have their Pros and Cons. Upgrading an existing environment may sound very good however is very risky as your Production DB would be getting upgraded and any customizations which you may have done might make the upgrade task to fail. While the task fails, you are left nowhere to restore it back. I recommend a full backup of the DB before the upgrade is started on DB.

Creating or Setting a new environment would be faster as you get new servers to start with. Start migration of customizations with Screen level XML, database attributes and other integrations. To Migrate data, you may wish to use IBM Infosphere Replication tool

Tuesday, January 20, 2015

Maximo - Gartner Magic Quadrant

Maximo leads the Magic Quadrant for Energy and Utilities Enterprise Asset Management Software.

Figure 1.Magic Quadrant for Energy and Utilities Enterprise Asset Management Software

The Image above is extracted from gartner report available here

Sunday, September 21, 2014

How to Archive Maximo Data

Archiving the old data for a Maximo environment is a case which exists at every Maximo implementation process. With time and Incidents/Service Requests inflow, the database size keeps on multiplying. So there are frequent backups done. Like Daily incremental, Weekly Full backup etc. But how about Archiving? 

There are couple of ways to achieve the solution. You may proceed with whatever you like.

  1. Use Optim Data Growth Solution from IBM: This will help you provide a detailed solution for your environment with a questionnaire about your environment to start with.
  2. Take Incremental backups/Full backups and keep all of this data in a separate database. This Database you can attach whenever there is a need for Audit or any such requirement to access data from archive.
  3. The created database can be attached to a separate Maximo Instance. This instance can be kept separated from anyone's access and the Audit/Data Requirements can be catered to.